At this time, I am only able to accept PayPal. If you would like to pay via a different method, please contact me directly (expertlydyed@zoho.com).

I endeavour to compile your package within 1-2 business days. Custom order are given individual payments and processing ranges.

I ship with Royal Mail. Domestic (UK) orders are shipped First Class, and International (non-UK) orders are shipped standard. All orders can be upgraded with tracking. All orders are shipped in cane fiber bags that are compostable, and they won't tear open during shipping. They feel like plastic so they'll keep your fibers dry during the shipping process. I ship all fibers in recycled tissue paper and shipping slips for easy storage as-is. I ship as often as I can, and will usually mean I will ship your item the next day. I mostly work on the weekends and will handle dyeing, shipping, and custom blends at those times.

UK delivery: expect 3-7 business days for delivery

US delivery: except 7-28 business days for delivery

For updated costs, please visit the Royal Mail website: https://www.royalmail.com/

I can no longer ship to the EU due to new legislation surrounding packaging. Gaining compliance is a significant hurdle for small businesses.

Please see GPSR (https://commission.europa.eu/business-economy-euro/doing-business-eu/eu-product-safety-and-labelling/product-safety/general-product-safety-regulation_en)

I gladly accept returns and exchanges. Contact me within 14 days of delivery. Ship items back within 30 days of delivery. I don't accept cancellations, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged:

Custom or personalized orders

Perishable products (like food or flowers)

Digital downloads

Intimate items (for health/hygiene reasons)

Returns and exchange details

For all items, you have 14 days from receipt of the delivery to contact me regarding any defects or errors in purchased items. If you are unsatisfied with your purchase, please contact me within 30 days from receipt of the delivery.

Buyer agrees to pay shipping charges with Tracking Confirmation back to me. Upon arrival of the returned item(s), I will refund you the amount you paid, less shipping. If the item is no longer in the condition in which it was sold, a 40% fee will be applied to your refund.

In 10 years of service, I have only had ONE damaged item. All orders shipped during the pandemic (2020/2021) were severely delayed, but otherwise arrived with their new owners.